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Effective Date: July 18, 2026

At Carry On Counseling Co., LLC we are committed to providing high-quality mental health education, trainings, books, and digital resources. We value your trust and strive to ensure you have a positive experience with every purchase.

Please review our refund policy below.

Digital Products

Due to the immediate access and downloadable nature of our digital products, all sales of digital worksheets, eBooks, downloadable guides, templates, and other digital resources are final.

We do not offer refunds, exchanges, or cancellations once a digital product has been purchased and delivered.

If you experience technical difficulties accessing your purchase, please contact us. We will gladly assist you in accessing or downloading your files.

Live Trainings and Workshops

Refund requests for live trainings or workshops must be submitted at least 7 days before the scheduled event to receive a full refund.

Refunds requested fewer than 7 days before the event are generally not available. However, at our discretion, you may be offered one of the following:

• A credit toward a future training

• A transfer of your registration to another participant

Recorded Trainings

Recording virtual and in-person trainings and workshops are prohibited

Books

Printed Books

If you receive a damaged, defective, or incorrect printed book, please contact us within 14 days of delivery.

We will work with you to provide a replacement or, if appropriate, a refund.

We do not accept returns for books that have been used or damaged after delivery.

Digital Books (eBooks)

All eBook purchases are final and are not eligible for refunds after purchase.

Subscription Services (if applicable)

If we offer subscription-based services in the future, subscriptions may be canceled at any time before the next billing cycle.

Cancellation will prevent future charges but will not result in refunds for payments already processed.

Exceptional Circumstances

We understand that unexpected situations may arise. Refund requests outside of this policy may be considered on a case-by-case basis at our sole discretion.

Approval of one exception does not guarantee future exceptions.

How to Request Assistance:
Email: admin@carryoncounselingco.com
Please include:

• Your full name

• Order number

• Date of purchase

• A description of the issue

We aim to respond to all inquiries within 2–3 business days.